Shipping Policy
1. Shipping Rates & Fees
- Free shipping on all orders over R1,250.
- Orders below R1,250 are subject to a R119 delivery fee.
- All orders are shipped via courier.
- We do not charge any handling fees.
2. Processing & Delivery Times
- Orders are dispatched within one working day after payment confirmation.
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Delivery timeframes:
- 3 – 5 business days for main cities.
- Up to 7 business days for outlying areas.
- All orders are shipped via express courier delivery.
- Orders are shipped only on business days.
- Orders placed after 2 PM will be processed on the following working day.
3. Shipping Carriers & Tracking
- We partner with leading courier companies to ensure reliable and fast delivery.
- Once your order has been shipped, you will receive a tracking email with a link to track your package.
- Customers can use the courier’s website to check delivery updates.
4. Shipping Destinations
We currently ship nationwide within South Africa.
International shipping is available upon request—please contact us before placing an order for international delivery options.
5. Failed Deliveries & Returns
If a delivery is unsuccessful due to an incorrect address or absence at the delivery location, the courier may attempt redelivery. If redelivery is unsuccessful, the package may be returned to us.
Please refer to our Returns Policy for details on how to handle returns.
For any shipping-related inquiries, feel free to contact our support team.
Why Choose Us?
Quality You Can Trust
Every product is sourced from reputable manufacturers who meet strict industry standards
Fast & Reliable Shipping
We ensure quick order processing and safe delivery and you'll receive tracking information once the order is on it's way to you.
Hassle-Free Returns
Your satisfaction matters! If something isn’t right, we make returns simple and stress-free (see the refund policy at the bottom of this page for more info)
About WhatsThat
Welcome to WhatsThat—your go-to destination for outdoor adventure.
At WhatsThat, we believe the outdoors is meant to be explored, enjoyed, and respected. Whether you're heading out for a weekend camping trip, hiking new trails, exploring the wild or simply enjoying nature, we're here to equip you with reliable, high-quality gear.
Our products are carefully selected to handle real outdoor conditions, giving you the confidence to explore further and experience more. We focus on durability, practicality, and value—because the right gear makes all the difference.
WhatsThat isn't just a store—it's a community of explorers, adventurers, and nature lovers. We're passionate about helping you discover new places and create unforgettable outdoor moments.
So next time you gear up and someone asks, "What's that?"—you'll know exactly where it came from.
Get out there. Explore more. Discover with WhatsThat.